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Terms and Conditions

1. Beyond Balloons Pty Ltd cannot be held responsible for incorrect information supplied by the customer. Incorrect address details can delay delivery and Beyond Balloons cannot be held responsible. Deliveries are made in normal business hours.

2. Claims for balloons that are delivered damaged must be reported within two days of delivery date.

3. Once the goods have been dispatched we are exempt from giving cancellation rights as the goods we are providing are perishable.

4. We reserve the right to substitute your balloon with a similar choice if your chosen balloon is out of stock. Where time allows before despatch we will contact you to give you the option of cancelling the order or accepting the substituted goods.

5. The average flying time for a helium filled foil balloon is 4-6 days, and in many cases longer. Storing your balloons in cold temperatures can cause helium to deflate, however when placed back into a warm environment the helium rapidly expands again.

6. Once the delivery has been signed for at the given address it is no longer the responsibility of Beyond Balloons Pty Ltd. Refunds cannot be given if the balloon is not passed on to the named recipient.

7. If no one is available to sign for the balloons when the delivery is attempted the courier will not be able to re-deliver on the same day. Please advise us if it will be ok to leave the balloons in a safe location at the address. Re-delivery will incur a delivery fee.

8. There is no contract between Beyond Balloons Pty Ltd and the customer for an item until Beyond Balloons accepts the order. Until that time, Beyond Balloons Pty ltd is within its rights to not accept or cancel any customer order.

9. If for any reason Beyond Balloons Pty Ltd is unable to dispatch your order a full refund will be given. Beyond Balloons Pty Ltd cannot be held liable for any consequences or costs further than that of the full amount paid for the balloons.

10. By submission of the order the customer accepts these terms and conditions and authorizes Beyond Balloons Pty Ltd to take payment for balloons selected.

11. PRIVACY POLICY: We use the personally identifiable information we collect in order to respond to your availability request. We will never pass this information onto third parties.  
  If you can not find the information you require: 
Email Lis Newnham on  
lis@beyondballoons.com.au or
phone 0414 393 302 
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